To keep an exchange running smoothly, your mattress needs to meet a few conditions. Here's everything to check.
A mattress protector from day one
The trial applies only when a Mattressman mattress protector was purchased and used on the mattress from the very first night.
Clean, unstained and undamaged
Your mattress must be clean, unstained and undamaged. Any mattress that is soiled or marked won't be eligible for exchange. We reserve the right to inspect a mattress before approving an exchange, and if it doesn't meet these conditions the exchange will be refused.
Used on a suitable base
To stay eligible, your mattress must be used on one of the following:
- A fully assembled divan, or
- A bed frame with evenly spaced slats no wider than 7cm apart.
Like-for-like in size
Your replacement mattress must be the same size as your original. If it costs more, you pay the difference. If it costs less, no refund or credit is given, and the price difference can't be put toward other products.
Only the mattress is exchangeable
If you bought a divan, bed frame or set alongside your mattress, only the mattress itself is eligible for exchange.
Packaging and collection access
- Your mattress must be packaged before collection. We'll provide the appropriate packaging materials.
- Collections are made by an approved Mattressman courier, which we'll arrange with you.
- Access for collection must be clear and unobstructed. If the courier can't collect due to restricted access, or the mattress isn't packaged, the trial will no longer be valid.
One trial per mattress
If you exchange your mattress, the trial doesn't restart — there's no additional sleep trial on your new selection.
UK mainland only
The Sleep Trial is available to UK mainland residents only.
| Please note: A replacement mattress provided under the Sleep Trial isn't eligible for return or refund under the standard 14-day returns window. |
