If your mattress isn't quite right, here's how to begin an exchange during your 60-Night Sleep Trial.
1. Email us between day 30 and day 60
Send your exchange request to sleeptrial@mattressman.co.uk. This window is important — requests before day 30 or after day 60 fall outside the trial.
2. Include your details
To help us find your order quickly, please include:
- Your full name
- Your delivery address
- Your original order number
- (Optional) The mattress you'd like to exchange for, if you already have one in mind
3. We'll be in touch within 3 working days
Our Sleep Trial team will contact you within three working days to guide you through the next steps and help you choose your new mattress.
4. Activate with the £50 fee
A one-off £50 fee activates your exchange. It covers collecting your current mattress and delivering the replacement, and it applies to each mattress being exchanged. See Sleep Trial costs for full details.
| Before collection: Your mattress needs to be clean, undamaged, and packaged in the materials we provide, with clear access for our courier. See Sleep Trial eligibility and conditions so nothing holds up your exchange. |
